I have a contact center environment that needs to use a few different layouts. I use CADs as agent interface, IPCC Enterprise is present with CVP. I tried the documentation "Desktop Administrator 7.2" step by step about custom layouts but it simply doesnt work. I always get the default layout on the CAD even though (I think I set it correctly) I set the ECC (user.testLayout) to the name of the newly created layout (test) (Call.user.testLayout) = "test" I deleted the Layout  on Desktop Administrator (as instructed on the guide) and recreated the 252 indexed field as testLayout.
I feel like everything I do is right, however it does not work.
Thanks in advance
This does work.
It's REALLY important with all these CAD - ECC integrations that you follow the specifications exactly.
Create your 252 variable in ECC as usertestLayout and then it will work. The dot in your name is blocking it from working. Check the doco once again.