I have the following setup:
- Call Manager 5.1(3)
- IPCC Enterprise 7.1(5) with Outbound Option
The Outbound Campaign is configured with the Call Progress Analysis.
The CPA is working very well with Fax, Answering Machine, No Answer detection. However, it seems that the calls to busy party were recorded as no answer instead of busy. (I went to the SQL Query to display the campaign result and look at the CallResult field).
I have also done a few more tests and found out that it only happens on external calls via the gateway. The calls to busy internal ext were treated correctly as busy calls.
Is there any setting in the CM or Gateway to make sure that the external calls are recorded as busy instead of no answer?
thanks for the logs, whatever is on the over side of the GW is not providing the busy information in first place, CCM/ICM would use that ISDN reason code to flag the call.
*Apr 1 06:25:24.029: ISDN Se1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x2120
Cause i = 0x8090 - Normal call clearing
*Apr 1 06:25:24.073: ISDN Se1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0xA120
*Apr 1 06:25:24.081: ISDN Se1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x2120
You get a normal call clearing, this need to be investigating with your local exchange carrier(LEC).