Boson's exam engine installation problem

Unanswered Question
Apr 21st, 2008


I need to install the Boson's exam engine which is provide with CCNA Official exam Certification Guide. I tried to install it but I didn't success. I met this problem "Error 1609. An error occured while applying security settings. Users is not a valid user or group. This could be a problem with the package ..."

I reinstall my Windows XP, but I still have the same problem.

Any idea !!! How can i resolve this problem !!! Thanks for your help.

I have this problem too.
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francois.p Tue, 04/22/2008 - 01:37

I've opened a support ticket on the Boson support web site since 4th of April 2008, without any answers, any workarounds.

May be, this problem relate to my windows XP french version :o)

I'll try with a US/English version.

Thank you


jrensink78 Tue, 04/22/2008 - 06:28

I'm guessing that you already tried this, but try being logged in as the local administrator account and see if that helps. Sounds like a folder or registry permissions issue.

Also, check and make sure that you have a local group named Users. Maybe the French version has it named something else. If it's no there, create it, add yourself to it, and try again.


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