Jaime Valencia Tue, 04/22/2008 - 07:49
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provide more info as that is not enough to advice, please also do so in the future posts


CUCM or CME? version

Unity / CUE / CUC? version

If unity Exchange? Domino?


javalenc

mohammed.guertit Tue, 04/22/2008 - 10:48
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Thanks,

Its, CUC version 4.1 and CU, but I haven't the version of the CU, they are 2 separate appliances : CUC appliance and CU appliance

Crdl.

Jaime Valencia Tue, 04/22/2008 - 11:05
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there is no CUC 4.1


try a MWI resync to see if that helps and verify the integration was done properly


HTH


javalenc


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mohammed.guertit Tue, 04/22/2008 - 12:49
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Thanks,

I will try to have exact version

How can I try MWI resyn and check the propre integration?

Best regards.

Jaime Valencia Tue, 04/22/2008 - 18:24
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as you have no idea of the version you have, you can check the documentation for all versions here:


Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html


If it's a CUCM BE there is another documentation on that, so please find out what you have


HTH


javalenc


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mohammed.guertit Thu, 04/24/2008 - 10:45
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Hi,

Sorry the versions are :

Cisco unified Call manager 4.2

- Cisco Unity 1.2 (1)

Thanks.

Kenneth Mohammed Thu, 04/24/2008 - 12:50
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From Unity Connection Admin page, click on Tools--->Task Management---->then on the first page of tasks toward the bottom, you will see "Resynchronize MWIs on all phone systems"...click on that, then you go to "edit" and you can schedule when you would like to resynch the mwi.


Hope that helped

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