Call Pickup Group - Plz help!!

huntlee · ‎04-22-2008

Hi,

I have a 100 user sites, and my client wants to able to pickup calls from any user. Is this possible??

If i put everyone in the 'same' pickup group, it won't work, rite??... because what would happen if multiple incoming calls at the same time??

Kind Regards,

Hunt

Brandon Buffin · ‎04-23-2008

Hunt,

It would work to put all DNs in the same pickup group, but it doesn't seem like it would be very useful. In this scenario, if you have multiple incoming calls and you choose to use call pickup, you would be connected to the earliest available call. Could you possibly use multiple pickup groups or hunt lists to accomplish what the client wants?

Brandon

Report Inappropriate Content · ‎05-16-2008