call forward external calls only to cell phone

Answered Question
Apr 23rd, 2008
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User wants to forward external calls only to cell phone and let the internal calls go to voice mail. Can this be done? 7941 phone;Call Manager 4.2;

Unity 4.0 Build 4.0(5)

Correct Answer by Rob Huffman about 8 years 11 months ago

Hi Mary,


Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;


Device>Phone>Selected DN>Call Forward and Pickup Settings>


Set;


Forward No Answer Internal - to VM Pilot#


Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access


Hope this helps!

Rob

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Correct Answer
Rob Huffman Wed, 04/23/2008 - 04:37
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Hi Mary,


Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;


Device>Phone>Selected DN>Call Forward and Pickup Settings>


Set;


Forward No Answer Internal - to VM Pilot#


Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access


Hope this helps!

Rob

maryclegg Wed, 04/23/2008 - 05:47
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Thanks, Rob!!!! I knew you would have the answer for me.

Rob Huffman Wed, 04/23/2008 - 05:58
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Mary,


You are always welcome my friend :)


Take care,

Rob

Rob Huffman Thu, 04/24/2008 - 14:18
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  • Super Blue, 32500 points or more
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    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Mike,


Good stuff! Glad to be of some small help :)


Take care,

Rob

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