call forward external calls only to cell phone

Answered Question
Apr 23rd, 2008

User wants to forward external calls only to cell phone and let the internal calls go to voice mail. Can this be done? 7941 phone;Call Manager 4.2;

Unity 4.0 Build 4.0(5)

I have this problem too.
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Correct Answer by rob.huffman about 8 years 7 months ago

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 04/23/2008 - 04:37

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

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