Solved: call forward external calls only to cell phone

maryclegg · ‎04-23-2008

User wants to forward external calls only to cell phone and let the internal calls go to voice mail. Can this be done? 7941 phone;Call Manager 4.2;

Unity 4.0 Build 4.0(5)

Rob Huffman · ‎04-23-2008

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

Rob Huffman · ‎04-23-2008

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

maryclegg · ‎04-23-2008

Thanks, Rob!!!! I knew you would have the answer for me.

Rob Huffman · ‎04-23-2008

Hi Mary,

You are always welcome my friend :)

Take care,

Rob

mwild · ‎04-24-2008

hey that worked out pretty slick, thanks Rob!

Rob Huffman · ‎04-24-2008

Hi Mike,

Good stuff! Glad to be of some small help :)

Take care,

Rob