Monitor Calls

Unanswered Question
Apr 23rd, 2008

What is the cheapest and easiest way to listen in on a phone call from another phone? We have a telerecruitment facility and the supervisors would like the ability to listen in on calls being made for training purposes.

I have this problem too.
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MikeTomasko Wed, 04/23/2008 - 05:31

Can you point me in the direction of where I can find the documentation on how to do this with CRS? Thanks!

Brandon Buffin Wed, 04/23/2008 - 05:56


You will need a version of CRS that supports monitoring. For example, UCCE/IPCC Express Standard versions do not support monitoring. Beyond that, you will need to install this feature on your CRS server as indicated in the following document:

You will also need to configure your network to support monitoring. See the following document:

Hope this helps.



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