Agent Desktop Status

Unanswered Question
Apr 23rd, 2008

Can someone tell me why a supervisor see agents in not ready when they are in ready mode? Also, Agents are not receiving calls when they are in ready state.

I have this problem too.
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Abdulbaseer Mohammed Thu, 04/24/2008 - 22:54

check your refreash cycle on supervisor. Agents will receive calls based on your criteria so check your scripts or best way to do if you don't have access log one agent and send a call, also keep in mind if you don't have many calls and it seems agents are not getting calls.

lkinchen Fri, 04/25/2008 - 04:41

Thanks for your response. I hate to sound stupid but how do I check the refresh cycle.

kre8or2007 Mon, 05/05/2008 - 06:05

You go to View, and Preferences

Click on whatever item you want to change the refresh rate, then set it.


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