I have been asked to get our phone servers all up to date with the latest OS patches (service releases) and have a question that i cannot seem to find an answer to. Our phone system consists of 4 servers (Cisco 78XX MCS) 2 of which are our Call Manager publisher and subscriber and the other 2 are our CRS servers (IPCC Express). The difference is that 2 of them are 7825's and 2 of them are 7845's but they are both running the same OS (OS image, OS Service release, OS upgrade). I was looking at the available service releases on Cisco's site 'http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-41' but it looks like those are specific to CCM so I just need to know if I can download those patches and apply them to both the CCM and CRS servers or is here another link that shows the downloads for the CRS servers operating system? I would think that it would be the same but I just wanted to check with the folks around here as I don't think that would merit a TAC case. If anybody knows if I can use the same patches and what not on both the CCM and CRS servers I wouls appreciate it.
Great question! The page you were looking at is for SR's and patches for the Callmanager 4.1 Train specifically and would not be loaded on the IPCC servers.
For OS Versions, they generally are the same on both. Here is a clip from the ReadMe for 2000.4.5a. These are always highly recommended reading to verify the required pre-load etc;
Operating System Upgrade 2000.4.5a (win-OS-Upgrade-K9.2000-4-5a.exe)
Release date: 31-JULY-2007
Readme last updated: 30-JULY-2007
Information about This Service Release
The upgrade supports the following Cisco IP Telephony Applications that run on Windows 2000 Server or Advanced Server:
***Cisco CallManager and all compatible versions of Cisco IP Interactive Voice Response (IP IVR), Cisco IP Call Center Express (IPCC Express), Cisco IP Queue Manager (IP QM), Cisco Personal Assistant (PA), Cisco Emergency Responder (CER), Cisco Conference Connection (CCC), Cisco MeetingPlace, and Cisco Customer Voice Portal (CVP).
Minimum OS Requirements: (Fresh Install or Upgrade Versions of) - 2000.2.7, 2000.2.7a, 2000.4.1, 2000.4.1b, 2000.4.1c, 2000.4.2, 2000.4.3, 2000.4.3a, 2000.4.4, 2000.4.4a
These are available (with CCO Login) via;
Unified Communications Manager & Voice Apps Crypto Software
For IPCC the patches are under> Customer Contact > Cisco Unified Contact Center Express > further down the Software Download page from CCM 4.1 etc
Hope this helps and makes some sense!