IPCC(Ent) v6.0 with CCM 4.1
Agents using CTIOS softphone.
When Agents have to switch the "Reason Code" from "lunch" to "Research", they always have to go back to a "READY" state in CTIOS softphone and back to "NOT READY", to pick another reason code. This poses a problem as the Agent can potentially receive a live call while in "READY" state.
1. Is there any workaround for this with the CTIOS Softphone option?