IPCCX 4.0.5 not reporting correct values

Unanswered Question
Apr 23rd, 2008
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Hi,


I have IPCCX 4.0.5 that is not reporting correct values for agent states.


For example 4 agents can be logged in to the queue, but when you look at Real Time Reporting it shows 0 agents.


This same thing happens inside scripts that check for number of logged in agents. It returns 0 even when agents are logged in.


Any ideas on this are highly welcome.



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