Outbound Call Missing in icd_agent_call_summary_chart report

Unanswered Question
Apr 23rd, 2008

when i run the icd_agent_call_summary_chart report in Historical Reporting some Outbound Calls are showing up. Interestingly some calls do and some don't. The outbound calls in question are being placed from their IPCC extension with the agent logged in and in a ready state. Inbound calls show up fine.

Thanks in advance for any assistance

I have this problem too.
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