We have discovered the following scenario in our environment and would like to know if this is normal behavior and why?
User A is on Line 1
Line 1 is shared with User B
A second call comes in for User A and it's answered by User B
The phone directory on the base device records a Received call for User B but no Missed Call for User A.
If this exact scenario were to occur when User A is not on Line 1, the Missed Call does get recorded.
Any help is appreciated!
We took a few minutes to set this up again and for our tests it didn't matter if A was on the phone or not, if the Shared Line call was answered on B no Missed Call was shown on A.
Hope this helps!