I currently have a UCCX 5.0(1) solution implemented for 10 agents. Part of the requirement for the business unit is that all calls, both inbound and outbound are recorded.
Currently, inbound calls are recording automatically once the agent picks up the phone.
Is there a way to automatically record outbound calls? They are not using any sort of campaign dialer. Agents need to make cold calls, and record those cold calls for future reference.
Benjamin D. Cook
Network Telephony Engineer