Forwarding Callers directly to VM

CHARLES HEUPEL · ‎04-24-2008

Any one know of an easy way to forward callers directly to VM with CUCM 6.x and Unity Connection 2.x? I'm currently creating a CTI Port with the users extension with a * in front of it and passing that to Unity Connection. Then I have to create a Forwarding rule that recognizes the *Extension and forwards directly to that persons VM greeting.

Brandon Buffin · ‎04-24-2008

You can use a CTI route point along with a VM profile to accomplish this. Take a look at the following link. This references an older version of CCM, but the concepts still apply.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Hope this helps. If so, please rate the post.

Brandon