UCCX Aborted Contact Error

Unanswered Question
Apr 24th, 2008

I am getting the following error for aborted contacts on a CRS 5.0.1 system.

Was wondering if anyone has seen this, or can point me to a list of exceptions that I can further investigate.

15115271: Apr 24 10:38:21.781 CDT %MIVR-SS_TEL-5-EVENT_NOT_RECEIVED:Event not received: All Call ids=CallID:20085 MediaId:156897/2 Task:17000042447,Missing Event=ACTIVE_EV,Exception=null

15115272: Apr 24 10:38:21.781 CDT %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:20085 MediaId:156897/2 Task:17000042447,Time Lapse=5000

15115273: Apr 24 10:38:21.781 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=RFS,type=Cisco Script Application,id=5,desc=RFS,enabled=true,max=25,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Mar 07 13:09:22 CST 2008,recordId=27,desc=RFS,name=RFS,type=Cisco Script Application,id=5,enabled=true,sessions=25,script=SCRIPT[RegistrationAndFinancialServices.aef],defaultScript=SCRIPT[DefaultScript.aef],vars=[],defaultVars=[<java.lang.String DefaultExtension>]]]],Application Trigger=ContactApplicationTrigger[time=1209051496765,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Wed Mar 26 06:48:06 CDT 2008,recordId=26,desc=Cisco JTAPI Trigger,name=5613,type=Cisco JTAPI Trigger,appName=RFS,enabled=true,sessions=25,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=0,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=5613,cmDeviceName=RFS,cmDeviceInvalid=false,cmDescription=Registration and Finacial Services,cmDevicePoolUUID={6D08CEED-BB4C-4F54-AE0E-63B1F2FBC3A9},cmDevicePoolName=COLUMBIA-COLLEGE-DP,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID=,cmPartitionName=None,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=20085,implId=156897/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=RFS,task=17000042447,session=12000020391,seq num=0,cn=5613,dn=5613,cgn=4078352300,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5613,route=RP[num=5613],TP=5494]],Task id=17000042447,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 20085, Channel id: 136, Reason: UNCAUGHT_EXCEPTION, CallID:20085 MediaId:156897/2 Task:17000042447, answer failed to get ack events, timeout: 5000; nested exception is:

com.cisco.wfapi.WFExecutionException: CallID:20085 MediaId:156897/2 Task:17000042447, answer failed to get ack events, timeout: 5000

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htarra Wed, 04/30/2008 - 09:11

This message is usually seen when Calling party Calling party's Codec could not connect at G711 to IVR. The Call Manager traces should show

why the connection failed.

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