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Agent Detail Report

dfhensley
Level 4
Level 4

‎04-24-2008 10:34 AM - edited ‎03-14-2019 02:09 AM

I ran an agent detail report but it isn't showing all of the calls made by the agent. I compared it with the CDR report by ext.

Does it not track calls if an agent is in the not ready state because the work timer expired?

Thanks for any help!

Dianna

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Aaron Harrison
VIP Alumni
VIP Alumni

‎04-26-2008 04:15 AM

Hi

Not sure what version of software you run, but there was a bug (CSCsj75186 ) in v4.0(5)SR1 which meant that outbound calls that were answered are not reported on. Those that are not answered at the far end appear.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj75186

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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