04-24-2008 12:26 PM - edited 03-15-2019 10:17 AM
If I transfer outside call to an OPERATOR directly, there is no problem.
But when outside call trasferred to TCL-AA, FXO disconnect problem ocuurs.
I observe the same problem with CUE also
04-24-2008 12:34 PM
You will likely need a tone detection based configuration:
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
04-24-2008 12:46 PM
I configure tone detection
It works without TCL-AA
With TCL-AA it doesnt work
here is my config, I also attach disconnect tones
voice class custom-cptone TT-ESS
dualtone out-of-service
frequency 2060
cadence 100 100 100 100 100 100 100 100
dualtone disconnect
frequency 450
cadence 600 200 200 200 200 200 200 200
voice-port 2/0/8
supervisory disconnect dualtone mid-call
supervisory custom-cptone TT-ESS
supervisory dualtone-detect-params 1
timeouts call-disconnect 3
timeouts wait-release 3
timing hookflash-out 500
connection plar 8005550123
04-24-2008 03:33 PM
Which exact IOS are you running ? There is a bug about that. Try "connection plar opx" as a workaround.
04-24-2008 07:54 PM
12.4(11)XW6
My tone detection parameters are correct?
I write them by using cooledit software
I am not sure abouth frequency and cadence?
Are they correct?
My telecom disconnect sequence changes with time;
200 200 600 200 200 200 200 200 ......
or
600 200 200 200 200 200 200 200 ......
does it cause problem
Here is my config?
!
voice class dualtone-detect-params 1
freq-max-deviation 20
cadence-variation 20
!
!
voice class custom-cptone TT-ESS
dualtone out-of-service
frequency 2060
cadence 100 100 100 100 100 100 100 100
dualtone disconnect
frequency 450
cadence 600 200 200 200 200 200 200 200
!
!
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt1 301
param number-of-hunt-grps 2
param aa-hunt2 302
param queue-manager-debugs 1
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param dial-by-extension-option 5
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 8005550123
paramspace english location flash:
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 600
param voice-mail 600
param service-name queue
!
voice-port 2/0/8
supervisory disconnect dualtone mid-call
supervisory custom-cptone TT-ESS
supervisory dualtone-detect-params 1
timeouts call-disconnect 3
timeouts wait-release 3
timing hookflash-out 500
connection plar opx 8005550123
04-25-2008 03:20 AM
Hi,
You have to know if your tones are correct, I don't even know where are you.
Tone-based disconnection is never very reliable and thta's the reason one should always used ISDN for sure, professional results.
12-07-2009 02:53 AM
Hello Recep,
I'm facing the same problem. Was this ever solved?
The call is disconnected fine if the AA transfers it to an extension or the operator.
But if the PSTN caller disconnects in the middle of the menu prompts, the port remains off-hook.
I tried different tones with no changes.
Regards,
Ahmed
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