attendant console "error communicating with the server"

alberto.orden · ‎04-24-2008

hi to all,

when i install the attendant console client in my xp,that is in other vlan that servers i can not open the attendant console "error communicating with the server", there is no problem with the communication because i have an ip communicator register in the ccm 4.2(1). there is no firewall between servers and the xp. i tried to place my client in the server's vlan and everything ok.

Need some help.

Regards

Jaime Valencia · ‎04-24-2008

that does sound like you have something blocking or misrouting the packets as you mention that on the same vlan it does work.

If there is a firewall placed between the TCD server and AC client, you need open the

following ports:

TCP Port: 1099-1129, 2748

UDP Port: All ports (the udp ports are used for the line status)

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

alberto.orden · ‎04-24-2008

Hi javalenc,

There is no firewall between them.

Regards

Jaime Valencia · ‎04-24-2008

no firewalls or antivirus that could be blocking the packets on the PC?

no ACLs along the way?

if Windows XP disable the OS firewall on the client machine

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

alberto.orden · ‎04-24-2008

xp firewall is disabled, and there is just a catalyst with no acls, it is really curious.

regards

Jan Wachsmuth · ‎04-29-2008

Is the attendent console server service running? What cucm server do you have specified in the client app? I had some problems with the service configuration (device auth user and JTAPI user must match), but error message is different.

Ivan Villagomez · ‎04-29-2008

I have the same problem, the attendant console, IP Phone and CUCM 6.1 are on the same vlan and same subnet, no firewalls.

The service is runnin fime, in fact ive reset it a few times, in the RTMT everything is running fine.

Ivan Villagomez · ‎04-30-2008

I resolve the problem looking at the LOGS, since i dont have an internal DNS, the PC was unable to resolve the name, initally i modified the LMhosts an host in de windows/system32/drivers/etc folder however in the Console atendant logs i saw that it was trying to resolve not only the name but the domain also.