How do we install the agent console in CAD (the email manager piece) after installing the email integration manager? is it a plug in like the CAD install - or is there a setting that we need to adjust.
We have all the other components of EIM set up, cant seem to locate this last piece.
It's not a plug-in. You simply set up the CAD Embedded Browser and configure the home page to be the URL of your EIM server. Something like http:///default.
There is a rumour that Cisco know how to add an Agent Management workflow to CAD so that a successful login to CAD will fire a workflow to automatically log the same agent into EIM. I don't know how it's done.