Email Integration Manager and CAD

Answered Question
Apr 24th, 2008
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How do we install the agent console in CAD (the email manager piece) after installing the email integration manager? is it a plug in like the CAD install - or is there a setting that we need to adjust.


We have all the other components of EIM set up, cant seem to locate this last piece.



It's not a plug-in. You simply set up the CAD Embedded Browser and configure the home page to be the URL of your EIM server. Something like http:///default.


There is a rumour that Cisco know how to add an Agent Management workflow to CAD so that a successful login to CAD will fire a workflow to automatically log the same agent into EIM. I don't know how it's done.


Regards,

Geoff

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Correct Answer

It's not a plug-in. You simply set up the CAD Embedded Browser and configure the home page to be the URL of your EIM server. Something like http:///default.


There is a rumour that Cisco know how to add an Agent Management workflow to CAD so that a successful login to CAD will fire a workflow to automatically log the same agent into EIM. I don't know how it's done.


Regards,

Geoff

lohjintiam Mon, 09/13/2010 - 00:30
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Hi Geoff,


Do you know if this is already supported? Where agent login to CTIOS and automatically logs in (through workflow) to EIM/WIM within the integrated browser?


Thanks!

-JT-

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