CUCM 6.1 CTI Route Point not Registering

Unanswered Question
Apr 25th, 2008
User Badges:
  • Silver, 250 points or more

I am running CUCM 6.1 with 2811 at remote sites in SRST.

I cannot get my CTI Route Points to register.

I have verified CSS, cue JTAPI and web user and they are successful.

Any ideas what could cause this to not register?

I have attached some screen shots of the CTI Route Point and Route Plan Report

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Rick Morris Fri, 04/25/2008 - 05:30
User Badges:
  • Silver, 250 points or more

I am not sure I understand what you are saying? How do I do this?

I am fairly new to CUCM, this is my first install/build

uunet? I worked there in '99-'03 Ann Arbor, MI office till the closure...great place!

Rick Morris Fri, 04/25/2008 - 05:46
User Badges:
  • Silver, 250 points or more

what is the process for this to be done?

also here is the ccm-manager status

RET501CUE> sh ccn status ccm-manager

JTAPI Subsystem is currently registered with Call Manager:

JTAPI Version: 6.1(0.9901) -360 Release


Rick Morris Mon, 04/28/2008 - 18:15
User Badges:
  • Silver, 250 points or more

Found the issue:

When redoing all of this we ran the wizard in CUE and it added the JTAPI config, which is what was missing in our cli config we use.

Moral of the story...use the cisco gui...unless it is Cisco Works, then RUN!!!!!


This Discussion