Agent Call logs

Unanswered Question
Apr 25th, 2008
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i'm having trouble with CAD on UCCX 5.0 Enh.

Agents have IP Communicator and CAD on their PCs. When they answer calls using CAD, no Call log is saved. CAD Reports save Statistics and State logs, but Call logs says <N/A>.

Also, in Supervisor Desktop I can't se Agents individualy. Only Skill Group records are displayed.

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DebbyGalle Mon, 05/05/2008 - 08:08
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I am not able to see phone agents in CAD or CDS. The only thing I can see is the teams and to keep phone agents separate from phone center agents I had to create a separate team for them The problem is they are not in alpha order and you can only see one team at a time.

I am on UCC 6.0.1 I opened a TAC case and they said there was no fix. To us it is a big issue. Maybe if others complain they will change it.


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