So I talked to TAC and they say that fast dials are not a service url anymore because they have been integrated right on the phone under Personal Address Book.
The issue is that my users live and die by fast dials. They have a service url button on the phone that they push then they push a number and done.
The new Personal Fast Dials isn't fast at all. It only displays 5 at a time and you have to confirm the call. My users are freaking out because the Service URL button no longer works after the upgrade. TAC gave me a workaround to set a url to the Personal Address book so I can set the Service URL button to look at that but then again it just takes you to the root of the Personal Address Book. Where they have to choose Personal Fast Dials etc. Does anyone know a url that will take you directly to fast dials in the Personal Address book like in 4.1?