When we installed IPCC Express 4.05 SR1 9 months ago, we installed the Cisco Agent Desktop clients with a Windows network credential that had local admin priviledges on the PC.
Now that we are in a production environment - our 200 CAD agents do not log in with an account with local admin priviledges.
My question is - after I install SR2 this weekend - when our agents log in on Monday morning with their respective standard network credentials that are not local admins - will the CAD update pushed from the upgraded IPCC servers successfully install ?
TAC is suggesting that I have to walk around to 200 PCs and log them in with a local admin credential. What would the benefit of the CAD push be!!!!