subscriber Greeting choppy

Unanswered Question
Apr 25th, 2008

Centralized 4.21 unity, remote H323 GW. callers forwarded to vm hear the subscriber greeting as very choppy. Users local to the GW can hear messages and greetings fine when they press messages button, but if they call from cell phone and then * out, get same problem. thoughts are welcome

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e.huntley Mon, 04/28/2008 - 09:29

Do you have G.729 going on between the gateway and Unity. I have seen that behavior before under that scenario

balitewiczp Mon, 04/28/2008 - 09:37

Yes, the Gateway CSS and the Cisco VM ports are set to use G729. The CM and Unity are local to each other. Unity is using native transooding, and will not use CM resources. All prompts in Unity are on g711.

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