MWI stuck on, or off

Unanswered Question
Apr 26th, 2008


After upgrading my CUE to the latest version, I had three users whose MWI lights were stuck on, though there were no messages in the mailbox. I had them dial the MWI-off extension, and it does turn the MWI off, but it keeps it off, even if there are messages in the box.

Just looking for any advice you might have.


I have this problem too.
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bartosz.boczar Mon, 04/28/2008 - 07:19


I had the same problem. I upgraded CUE software from 3.0(1) to 3.0(3).The upgrade did not helped at all.

Actually what happened was after a couple of days UDP ports got blocked.Hence MWI on/off messages were being blocked.

Following workaround helped (CME configuration):


telephony service

timeout ringing 6


I was told that MWI problem will be solved in the next release of CUE software.

Keep in mind this workaround affects the ringing time of DNs which are not CFNA enabled. If CFNA is configured on DN, then CFNA tiemeout overrides the ringing timeout.



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