Retrieving a call mid-way off caller leaving a voicemail

Answered Question
Apr 26th, 2008
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Is it possible to retrieve a call before a caller has finished leaving a voice mail?


Set up is CUCM 6.0 and Unity 5.0.


Thanks in advance


Correct Answer by Rob Huffman about 9 years 2 months ago

Hi Feisal,


Have you looked at Message Monitor;



The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.


When a caller is forwarded to your voice mail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.


You can use Message Monitor in the following ways:


•Listen to the message as the caller records it.


•While you are on another call, listen to the message as the caller records it.


•Connect to the caller who is recording the message.


•Give the caller the option of recording the message or connecting to you.


User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange)


Monitoring Messages as Callers Leave Them


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie060.html

Hope this helps!

Rob

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Correct Answer
Rob Huffman Sat, 04/26/2008 - 15:30
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Hi Feisal,


Have you looked at Message Monitor;



The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.


When a caller is forwarded to your voice mail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.


You can use Message Monitor in the following ways:


•Listen to the message as the caller records it.


•While you are on another call, listen to the message as the caller records it.


•Connect to the caller who is recording the message.


•Give the caller the option of recording the message or connecting to you.


User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange)


Monitoring Messages as Callers Leave Them


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie060.html

Hope this helps!

Rob

ranpierce Mon, 04/28/2008 - 11:22
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Rob do you have to be at ccm 6?


Randy

Brandon Buffin Mon, 04/28/2008 - 11:30
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This feature was introduced with Unity 5.x and is not dependent on the CCM version.


Hope this helps.


Brandon

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