Solved: Retrieving a call mid-way off caller leaving a voicemail

feisalb · ‎04-26-2008

Is it possible to retrieve a call before a caller has finished leaving a voice mail?

Set up is CUCM 6.0 and Unity 5.0.

Thanks in advance

Rob Huffman · ‎04-26-2008

Hi Feisal,

Have you looked at Message Monitor;

The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.

When a caller is forwarded to your voice mail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.

You can use Message Monitor in the following ways:

â€¢Listen to the message as the caller records it.

â€¢While you are on another call, listen to the message as the caller records it.

â€¢Connect to the caller who is recording the message.

â€¢Give the caller the option of recording the message or connecting to you.

User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange)

Monitoring Messages as Callers Leave Them

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie060.html

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎04-26-2008

Hi Feisal,

Have you looked at Message Monitor;

The Message Monitor feature allows you to listen to a message as the caller records it and provides options for managing the call.

When a caller is forwarded to your voice mail, Message Monitor plays a tone and opens a window on your Cisco Unified IP Phone display. You use soft keys to listen to the message and to manage the call.

You can use Message Monitor in the following ways:

â€¢Listen to the message as the caller records it.

â€¢While you are on another call, listen to the message as the caller records it.

â€¢Connect to the caller who is recording the message.

â€¢Give the caller the option of recording the message or connecting to you.

User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange)

Monitoring Messages as Callers Leave Them

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/TUI/ex/cuugtuie060.html

Hope this helps!

Rob

feisalb · ‎04-28-2008

Thanks Rob.

If anyone else reads the thread here is how to do it:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag115e.html

ranpierce · ‎04-28-2008

Rob do you have to be at ccm 6?

Randy

Brandon Buffin · ‎04-28-2008

This feature was introduced with Unity 5.x and is not dependent on the CCM version.

Hope this helps.

Brandon