04-26-2008 11:08 PM - edited 03-03-2019 09:42 PM
The error Description is listed below.
Cisco IOS Software, 2800 Software (C2800NM-ENTSERVICESK9-M), Version 12.4(3h), R
ELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 25-Jul-07 15:20 by stshen
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
SCB_NPL_LPR_CE01 uptime is 8 hours, 22 minutes
System returned to ROM by error - an unknown failure, PC 0x4133DE8C at 21:20:31
UTC Sat Apr 26 2008
System image file is "flash:c2800nm-entservicesk9-mz.124-3h.bin"
Please help me to isolate and solve this problem.
04-27-2008 01:07 AM
Hi, you have two choices:
- blind upgrade to 12.4(3j), it's possible that won't happen anymore.
or
- in "show tech" at some point there is a stack trace, paste it into output decoder tool (requires customer-level CCO access), this can give you an idea of the what is happening actually.
04-27-2008 05:16 AM
Paolo, I've noticed you've recommended 12.4(3j) on other posts instead of a higher release like 12.4(19). Is your thinking since 3j is current, it avoids possible new bugs that might be caused by features introduced with higher 12.4 releases?
04-29-2008 08:21 AM
Hi, yes my line of thinking is like that, also consider the latest 12.4(3) is the default for shipping with new routers, so it seems they focus on it having the less bugs possibile.
04-29-2008 09:28 AM
Thanks. Hadn't noticed what new routers ship with, interesting point.
04-27-2008 08:42 PM
Hi,
Can you please send the show region and show stack output.
-> Sushil
04-29-2008 11:43 PM
Hi!
were there any changes before the issue? is this the first time that the issue has happened on this chassis? what is the current status?
The error you encountered is a "Less Common Types of System Crash"
See this url :
http://www.ciso.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a008010876d.shtml#unk
I would recommend you to open a TAC case for the issue so that a dedicated TAC Engineer looks at it.
HTH
Parikshit
Cisco Systems
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