One way voice - Unity to Gateway

Answered Question
Apr 27th, 2008
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I have two call managers connected via an intercluster trunk (H.323) UNity 5.x server is at site 1 which has CUCM 5.0. WHen I call from an external phone to a user at site 2 (CUCM 4.3) and the call forwards to voicemail I cannot hear the Unity. I can leave a message in the user's mailbox - so audio to UNity works but not the other way around. If I call a user at site 2 over the trunk it works both ways.


Where should i be looking for this problem?


Thanks,


Bill

Correct Answer by Jaime Valencia about 9 years 1 month ago

routing issues that prevent the RTP from unity to reach the GW would be the first thing i check


also check there are no codec issues


HTH


javalenc


if this helps, please rate


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Correct Answer
Jaime Valencia Sun, 04/27/2008 - 09:10
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routing issues that prevent the RTP from unity to reach the GW would be the first thing i check


also check there are no codec issues


HTH


javalenc


if this helps, please rate


gb-fairchild Wed, 04/30/2008 - 05:26
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That was it. The far end was not advertising the route.


Thanks,


Bill

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