6500 booting in ROMMON mode

Unanswered Question
Apr 27th, 2008
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Dear Friends,


I am getting memory parity error as seen from sh ver output. The 6500 rebooted suddenly at rommon prompt. When i boot it manually from rommon prompt and execute sh ver once the IOS is booted, i get the following output:


sh ver


Cisco Internetwork Operating System Software


IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF5, RELEASE SOFTWARE (fc3)


Technical Support: http://www.cisco.com/techsupport


Copyright (c) 1986-2006 by cisco Systems, Inc.


Compiled Sat 08-Jul-06 03:22 by kellythw


Image text-base: 0x40101040, data-base: 0x42D88000



ROM: System Bootstrap, Version 12.2(17r)S2, RELEASE SOFTWARE (fc1)


BOOTLDR: s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF5, RELEASE SOFTWARE (fc3)



QFC-Core-2 uptime is 21 hours, 55 minutes


Time since QFC-Core-2 switched to active is 21 hours, 54 minutes


System returned to ROM by s/w reset (SP by processor memory parity error at PC 0x402CD584, address 0x0)


System restarted at 10:56:20 GMT Sat Apr 26 2008


System image file is "sup-bootflash:s72033-ipservicesk9-mz.122-18.SXF5.bin"




This product contains cryptographic features and is subject to United


States and local country laws governing import, export, transfer and


use. Delivery of Cisco cryptographic products does not imply


third-party authority to import, export, distribute or use encryption.


Importers, exporters, distributors and users are responsible for


compliance with U.S. and local country laws. By using this product you


agree to comply with applicable laws and regulations. If you are unable


to comply with U.S. and local laws, return this product immediately.



A summary of U.S. laws governing Cisco cryptographic products may be found at:


http://www.cisco.com/wwl/export/crypto/tool/stqrg.html



If you require further assistance please contact us by sending email to


[email protected].



cisco WS-C6509-E (R7000) processor (revision 1.2) with 458720K/65536K bytes of memory.


Processor board ID SMC102400CZ


SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache


Last reset from power-on


SuperLAT software (copyright 1990 by Meridian Technology Corp).


X.25 software, Version 3.0.0.


Bridging software.


TN3270 Emulation software.


27 Virtual Ethernet/IEEE 802.3 interfaces


146 Gigabit Ethernet/IEEE 802.3 interfaces


1917K bytes of non-volatile configuration memory.


8192K bytes of packet buffer memory.



65536K bytes of Flash internal SIMM (Sector size 512K).


Configuration register is 0x2102


I see links that pertain to MSFC/MSFC2 in the following URL:


http://www.cisco.com/en/US/products/hw/switches/ps708/products_tech_note09186a008072c406.shtml#msfc_sub_3


But the customer has Sup 720 (MSFC3/PFC3).

Can someone help me on this please?


Thanks a lot for your time and attention

Gautam


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With a memory parity error you can try to clear the hardware by pulling the Sup out of the slot and letting it sit a minute. If the problem persists you really need to open a tac case to get the thing RMA'd. With hardware errors like that you really should call TAC anyway.

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