RtCSQsSummary not updating.

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Apr 28th, 2008
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IPCC XPress 4.5.


Hello,


At at customer site we have the above software running.

Last week another partner tried to upgrade a CCM 5 --> CCM 6 which failed and went back to CCM 5.


They also rebooted the IPCC Express and since then that table doesn't get updated no-more.


Now, I've read for a 4.01 version a restart of the Node is required. To get it going again.


Yes, we have configured the RealTime Config part under Tools.


Any ideas? No I need to restart the IPCC Express server :-(


Thanks,


Thijs

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ebreniz Mon, 05/05/2008 - 06:35
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Which agents are logged in, logged in status, it's the calls in queue\waiting which are the main status.Try this bug

CSCsc09160: Failed to update RtCSQsSummary and RtICDStatistics tables in db_cra


Export CRS Database Table - Microsoft SQL 2000 Server :

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00802cae55.shtml

thijs2803 Thu, 05/22/2008 - 06:44
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I got it solved by restarting the CRS node.

There seems to be no other way :-(

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