I followed the instruction but there's no audio going out. I can hear the other end but they can't hear me. It looks like there's only one way audio.

Thanks,

Check to see if there some button on the GN you dial to change it to connect. I know the platronics has a 4 position button that you have to adjust to make it work with the Cisco Phone

It does have a 4 position button but there's only one position where I can hear the others. The other positions don't even let me to hear people on the other end. Don't you think there're some configs to be done for the phone in the CCM?

Nope. There are no issues on the CUCM side for this to work.

Is this the only wireless device you have? Maybe this one is faulty. If you have another device, plug it in and try it. From what you are saying, you have everything plugged into correctly. It seems like the MIC is not working on the wireless device or you are getting interference?

My advice:

- try another wireless headset (same brand)

- try it another phone type or model

- if it's brand new, it could be DOA

Thanks a lot for the replies. Unfortunately, this is the only one that I have ordered just for test purpose. The reason that I am trying to make this work is because I would like to give the chance to the receptionist to be able to answer the calls when she is away from her desk. Is there any brands that you have already tested and worked for you?

Here ya go. Rob answered your question I believe.

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Phone%20Services%20for%20End%20Users&topicID=.ee6c82d&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbff09d/0#sel...

Check out that thread

cheers!

Hi MK/Tommer,

Here is a little follow-up info :) This will be the way to go (without lifter) but does have some CCM Version and IP Phone model requirements.

We have done a fair bit of research on this product as our users are really wanting to be able to answer/disconnect calls via the "Headset" itself without the use of a Lifter. The HHC is a brand new integration piece (Headset Hookswitch Control) that will allow this to work on newer CCM versions. (see attached)

You need to be able to configure this new CCM setting on the phones (7945,7965,7942,7962,7975) before this control can take place.

"Settings-->Device Configuration-->Media Configuration-->Headset Hookswitch Control"

Hope this helps!

Rob

Thanks Rob/Tommer for very helpful replies. I am not able to find the load "SCCP75.8-3-2S.loads". Is this the one that I need to use with GN9120? If so, could you please point me to the link where I can download the load? Also I am going to need the instruction on how to install the load in the CCM 5.1.

Thanks,

I still need help for how to install the load in the CCM 5.1 server.

Thanks,

MK

No worries, I found how to install files into CCM 5.1 but I still can't find the SCCP75.8-3-2S.loads at cisco.com.

Thanks,

Hi MK,

Sorry for the delay, I didn't see this thread pop back up. The 8.3.2s is a minimum version needed to work with the new HHC Part and eliminate the need for a lifter. Here is what should work;

cmterm-7975-sccp.8-3-4SR1.cop.sgn

7975 SCCP IP Phone Load Compatible CUCM Versions: 5.1(1b)+, 6.0(1)+

Cisco IP Phone Model 7975G Firmware Loads

7975G

5.1(1b) and later

cmterm-7975-sccp.8-3-4SR1.cop.sgn

When using Cisco Unified CallManager Release 5.0 or later

For Cisco Unified CallManager 5.0 (and later), you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.0.

Using your web browser, login to the Cisco Unified OS Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

Login to Cisco Unified CM Serviceability web page.

Under the Tools menu, select Control Center - Feature Services.

Select the Cisco Tftp service, and click on the Restart button.

http://download-sj.cisco.com/cisco/voice/ip-7900ser/cmterm-7975-sccp.8-3-4SR1-readme.htm

Hope this helps!

Rob

Thanks Rob, you're the MAN

Is Jabra the only option? Any idea if Plantronics is going to follow suit? Is there any gadget wizards making a HHC for Plantronics -- perhaps the signaling is proprietary.

Thanks,

Mark Knepper

Application Specialist

INX