may be a silly question....
on cisco unity i want to define two greetings one for inside working hours and the other for outside working hours, i did the following:
opening greeting 1 call handler assigned to inside working hours schedule, and opening greeting 2 call handler assigned to outside working hours schedule
then, i pasted the appropriate recording wav files for both call handlers
also under Call Routing i added inside working hrs item and outside working hrs item.
but what happened is this:
the opening greeting works for inside working hours
but for outside working hours it says: welcome to cisco unity messaging system from a touch tone telephone you may dial.......
please can you help, why the outside working hours greeting is not played?
When you are in the "Greetings" Section, there are 4 greeting options you can configure
1. Standard 2. Closed 3. Internal 4. Alternative.
Right now you only have "Standard" recording on.
You have to record your "Closed" recording