hi

may be a silly question....

on cisco unity i want to define two greetings one for inside working hours and the other for outside working hours, i did the following:

opening greeting 1 call handler assigned to inside working hours schedule, and opening greeting 2 call handler assigned to outside working hours schedule

then, i pasted the appropriate recording wav files for both call handlers

also under Call Routing i added inside working hrs item and outside working hrs item.

but what happened is this:

the opening greeting works for inside working hours

but for outside working hours it says: welcome to cisco unity messaging system from a touch tone telephone you may dial.......

please can you help, why the outside working hours greeting is not played?

thanks