Maintaining ECC variable in UCCX to TAPI after call routing

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Apr 28th, 2008
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Hello all, I have an application which establish a TAPI connection to CallManager 5.1 for receiving CTI data such as ANIS, DNIS... etc


May i kmow how could I keep/copy the ECC variable in UCCX 5 to the CTI variable in CallManager after call routing to an avaiable agent in UCCX CSQ?


My ultimate goal is to make the ECC variable reported in my application (which have a TAPI connection to CCM to receive CTI data)


Many thanks! /Patrick

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Riccardo Bua Mon, 04/28/2008 - 08:56
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  • Cisco Employee,

Hi Patrick,


I would consider a workflow to launch somehow an external application step and populate from there you variables.


Regards,


Riccardo

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