UCCX 5.0 and CTI managers

Answered Question
Apr 28th, 2008
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Hi,


I have UCCX 5.0.2 with CUCM 6.1


The Callamanger cluster has 4 nodes, publisher has the AXL service enabled.


On IPCC in the Unified CM Configuration I only see the publisher in the “Available CTI Managers”.


The CTIManager is activated and running on all nodes. What do I have to do to make IPCC see the other CTI Managers ?


Thanks!

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Tommer Catlin Mon, 04/28/2008 - 13:41
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I'm not sure, but I know with CER, when it uses the CTI function, it already "knows" there are other nodes in the cluster. (shows a list of CUCM servers)


For example, if I added in the Publisher for CTI, after it is added, it will show me the other subscribers automatically.

6rmisior Wed, 07/02/2008 - 11:06
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Hi,


You are correct. That was my issue when I had this problem. The UCCX could not resolve the CUCM addresses by name.




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