04-28-2008 04:56 PM
hi
i am using LMS 2.5 and i did the fresh installation. after a few days running, LMS started showing license server error and i can't go into any of the module and they are all saying that cannot communicate with license server/service. but the license service is starting normally when i look at CS > admin > processes. any help? thank.
04-28-2008 05:16 PM
The license.log and Tomcat stdout.log might have additional errors. What happened on the server around the time this stopped working?
04-28-2008 07:07 PM
the server is running normally before happening this. one morning, we tried to open up RME and generate the syslog report and the error came up just like that.
04-29-2008 08:13 PM
04-29-2008 08:53 PM
What is the output of pdreg -l LicenseServer?
04-29-2008 09:51 PM
please see the following for the output.
C:\>pdreg -l LicenseServer
Process = LicenseServer
Path = d:\PROGRA~1\CSCOpx\bin\cwjava.exe
Flags = -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath,objects
\log4j\1.1.3\log4j.jar,lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.li
cense.server.LicenseServer
Startup = Started automatically at boot.
Dependencies = Not applicable
05-04-2008 10:15 PM
hi guys,
any update for this or there is no solution for this. thanks.
05-05-2008 10:41 AM
This looks correct, but there appears to be an issue starting this VM. Try running this command from a DOS prompt:
D:\progra~1\cscopx\bin\cwjava -cw d:\progra~1\cscopx -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.license.server.LicenseServer
The command should be run all on one line. NOTE: There is a space between "MDC\jre" and "com.cisco.nm.license.server.LicenseServer".
05-05-2008 07:18 PM
05-05-2008 09:05 PM
If running it manually works, then this could mean an issue with the environment. Try running these commands:
set NMSROOT=D:\progra~1\cscopx
D:\progra~1\cscopx\bin\cwjava -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.license.server.LicenseServer
05-07-2008 10:53 PM
hi,
the following is the result when i run the command.
C:\>set NMSROOT=D:\progra~1\cscopx
C:\>D:\progra~1\cscopx\bin\cwjava -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpa
th;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.c
isco.nm.license.server.LicenseServer
Unable to launch JVM
C:\>
thanks.
05-08-2008 06:00 PM
hi,
is it a JAVA problem? what is the workaround? thanks.
05-08-2008 09:40 PM
This could point to a problem with your installation. Looking at the code, I can't see how this situation could happen given that running with the -cw option works. I suggest you open a TAC service request so more analysis can be done.
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