I just installed Unity 5.x with Exchange 2007 as the partner. I created a subscriber for my DN by importing from Exchange. When I checked my voicemail via TUI it said I had 26 saved messages. This was odd because I just created it. In my Outlook I had 2 messages that were forwarded to me from one of my users at another site that has Unity. The forwarded messages were two of his emails from Unity with .wav attachments. The rest of the messages were ndr's. I started checking my email for email's that matched the date and time of some of the ndr's and found that some were non-delivery messages from exchange for emails. I deleted one of these emails and then checked for the corresponding ndr via the phone. Sure enough the ndr was gone. So it appears that Unity scans your email when a subscriber is first created and then flags certain emails as voice mails or ndr's??
Hi Bill -
When you check your inbox from the telephone user interface, Unity will tell you, for example whether you have new voice messages, new email messages, or new fax messages (if you integrated Unity with a 3rd party fax solution that puts the fax into your inbox). Unity will tell you there are xxx saved messages in your inbox if you enable this feature in the subscriber's Unity account. When you press the key to listen to email, if you have the RealSpeak, text-to-speech functionality, Unity will read the text of your email messages to you (it will even tell you if you have attachments). So yes, Unity is reading email messages. By default, the Unity conversation New Messages Menu (what you hear when you check new messages by phone), is set to also play non-deliverable messages, which is what you are hearing. Unity is not flagging the message as an NDR, it is a real email NDR message. Likewise, when you delete a message from Outlook, Unity no longer sees it in the inbox when you call to check messages. When you did the Unity installation, remember the Unitymsgstoresvc account you enabled for specific permissions? This is the account that is logging into your mailbox when you call into Unity and sign-in. Hope this helps!