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CSACSSE-1113 won't boot

N3t W0rK3r
Level 3
Level 3

‎04-29-2008 05:11 AM - edited ‎03-10-2019 03:48 PM

We have a new ACSSE-1113 that won't boot to the login prompt... the screen just stays black. We see the POST info as the SE first starts up, but it never gets to the login prompt.

Any ideas would be appreciated.

Thanks.

John

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0 Helpful
4 Replies 4

Jagdeep Gambhir
Level 10
Level 10

‎04-29-2008 06:02 AM

John,

Make sure that we don't have any keyboard and monitor plugged in the appliance. You need to connect it using hypertrm.

Regards,

~JG

Do rate helpful posts

N3t W0rK3r
Level 3
Level 3
In response to Jagdeep Gambhir

‎04-29-2008 06:09 AM

All we have conencted is the power cable, console cable and network cable.

In HyperTerm we do see the device's various POST messages as it powers up, but it never gets to the login prompt.

Thanks.

0 Helpful

Jagdeep Gambhir
Level 10
Level 10
In response to N3t W0rK3r

‎04-29-2008 06:14 AM

Please open a tac case.

Regards,

~JG

0 Helpful

N3t W0rK3r
Level 3
Level 3
In response to Jagdeep Gambhir

‎04-29-2008 10:59 AM

We ended up booting up with the recovery CD and reinstalling everything. This worked.

0 Helpful
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