Thanks to previous posts I was able to figure out how to provide Caller Info before message playback, however I would like to automate it.
We're using Unity 4.2(1). My clients wanted to hear the CallerID info before the message was played. In Unity Administration, under the Conversation tab for a Subscriber there is a check box for Sender Information. Having this checked or unchecked didn't solve the problem.
You have to use the Bulk Edit Tool in the Tools Depot. Select a subscriber or range of subscribers, then go to the Conversation Tab and the Message Review Tab. Change "Announce ANI for messages from unidentified callers" to True and apply the changes. Tested and it works great.
My question is, how the heck do I automate this change. I don't want my client to have to VNC to the Unity Server and use the Bulk Edit Tool everytime a user is added. There is no option for this under Subscriber or Subscriber Templates in the regular Web Interface. I've done quite a bit of research and can't seem to find anything. Does anyone know why just checking Sender Information under the Conversation section on a Subscriber doesn't seem to do anything or a way to enable "Announce ANI..." for every new user?