We have a customer/site requirement- Transfer Direct to Voice Mail. Is this a standard feature available in Call Manager Express? In Call Manager we create an CTI Route Point to handle the task. Is this a supported feature in CME?
From what I can find on the forums, it seems that we would need to create additional (secondary) extensions and forward all to VM of subscribers. Is this the cleanest way to do this?
Thanks for the help,
Example from forum:
description DN to transfer directly to CUE voicemail
call-forward all 18900
Notice that we have configured number "2..". In this example, we want the operator (or anyone) to be able to transfer to anyone's voicemail box. Each call transfered to a "2.." extension will go directly to voicemail. So each user will need to be configured with a proper "2.." extension. For simplicity, since all of our ephone-dn's are in the 1XX range, we create this number with a different first digit, so to tranfer directly to extension 156's voicemailbox, the admin would know to dial 256 when transfering.
How are the transfer options for ext 110 configured in unity. Is it set to ring subscriber at ext 110 or is it set to send directly to users greeting?
Check the transfer options under the subscriber in unity, see if its configured to ring a subscriber or transfer to users greeting.