rob.huffman Thu, 05/01/2008 - 04:34

Hi Nahas,

TAPS is a tool used with CCM in conjunction with the IPCC/CRA server to add phones to CCM systems. Here is the overview clip from Cisco;

"Use the Tool for Auto-Registered Phones Support (TAPS) in conjunction with BAT to provide two features:

•Update MAC addresses and download predefined configuration for new phones.

•Reload configuration for replacement phones.

When new phones are added to Cisco CallManager, TAPS works in conjunction with BAT to update phones that were added to BAT using dummy MAC addresses. After BAT has been use to bulk add the phones with dummy MAC addresses to Cisco CallManager Administration, you can plug the phones into the network. You or the phone's user can dial a TAPS directory number that causes the phone to download its configuration. At the same time, the phone gets updated in Cisco CallManager Administration with the correct MAC address. You must make sure that Auto-registration is enabled in Cisco CallManager Administration (System > Cisco CallManager) for TAPS to function.

For example, you have 100 new hires starting on Monday. You must add these users and their new phones to Cisco CallManager Administration. You can use BAT to create a phone template for these 100 users and a CSV file for phones and users. By using the dummy MAC address option in the CSV file, you do not need to input the individual MAC addresses for the 100 new phones. Now, as long as auto-registration is enabled, the phones can be plugged directly into the network and configured by you or the new hire by simply dialing the TAPS directory number and following the voice-prompt instructions.

When replacing an existing phone (due to damage, for example), use Configure TAPS, so the user can receive a new phone, plug it into the network, and dial the TAPS directory number to download the configuration that was used by the previous phone. You must ensure that auto-registration is enabled for Configure TAPS to work. The process requires no configuration changes by the user or in Cisco CallManager Administration.

For example, John's Cisco IP Phone 7940 gets short-circuited during a lightning storm. He receives a new Cisco IP Phone 7940 and plugs it into the network. John can dial the TAPS directory number, and the new phone will download the configuration that was previously used for the damaged phone. No need exists to change directory numbers or to update device information in Cisco CallManager Administration - TAPS does it automatically.

The TAPS application, which is installed on a Cisco CRA server, also requires components to be installed on the server that is running the Cisco CallManager publisher database. Cisco recommends that you stop the TAPS service when you are not using TAPS to add phones to Cisco CallManager database.

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****Note: TAPS requires the Cisco IP Interactive Voice Response (IP IVR) application that runs on the Cisco Customer Response Application (Cisco CRA) server."

From this excellent doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/4_4_3/bat_taps.html

Hope this helps!

Rob

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