Clear Voicemails in Unity 4.0

Unanswered Question
May 1st, 2008

Hi All,

is there a way to clear voicemails for a particular user (who is not on Microsoft Exchange) by going into their account? we have a user who has about 15 unwanted voicemails and requesting us to clear it up. thanks in advance

I have this problem too.
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mattcalderon Thu, 05/01/2008 - 06:04

If you are not using exchage, what are you using as a message store? Domino? You have to have a message store somewhere, you may just not be using unified messaging.

I find the easiest way to clear voice mails is my going to


This will open up a OWA window and you can delete the vm from the gui.

Now this will work if your unityadmin or unityinstall account is set up to have permissions to access those accounts. If not, no worries. Just go to active directory users and computers and reset the password of the alias you want to be able to access.

This only applies to exchange though. I know that you mentioned that you dont have exchange, but just run a GUSI and see what your message store is.

GUSI is Gather Unity System Info which is found in the Unity tools.

rob.huffman Thu, 05/01/2008 - 06:04

Hi Naveen,

The supported method for doing this is via the Unity tool "Message Store Manager"

Message Store Manager Utility

The Message Store Manager utility, available in Tools Depot, can be used for a variety of subscriber message store maintenance tasks, including updating subscriber properties, archiving messages, deleting messages, and running detailed mailbox status reports, all according to configurable schedules.

The Message Store Manager utility allows administrators to set up subscriber groups, called agents. Each action that an administrator sets up the Message Store Manager utility to do is performed on an agent, or on a specified subset of the members of the agent. Agents are set up by using Cisco Unity distribution lists, classes of service, extension ranges (use the DN of this user**), imported CSV files, or home mail servers. Any membership changes to these groups that are made by using the Cisco Unity Administrator are automatically carried forward to the Message Store Manager agents.

After setting up the agents, you can configure and schedule tasks to be run daily, weekly, or monthly, according to the needs of your site.

For more information on setting up agents and using the Message Store Manager utility, refer to the utility Help.

Found at this link;

Hope this helps!



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