Solved: Upgrading CCM,CER, Unity

gonzalezel · ‎05-01-2008

Hi, I was wondering how everyone keeps their versions up to date on their voip applications. Is there a site that Cisco has where I can find out what I should be running for Callmanager, CER, BARS,Unity, and IPCC? I have been put in charge of keeping these up to date but have no idea where to start. Thanks in advance.

Rob Huffman · ‎05-01-2008

Hi Efrain,

Hope all is well my friend. Good question! This can become very complicated very quickly especially when it comes to inter-operability and compatabilty between these products. You don't want to get too far behind in versioning but you don't want to be "bleeding edge" either. This is probably the best Cisco doc, especially for these types of questions, that I have ever seen;

Cisco Unified Communications Manager Software Compatibility Matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp1576951

Have a look at the various sections and you will see what the latest and greatest versions are, and what works with and has been tested with each other piece of the puzzle. You have to be careful and really plan these out because Hardware comes into play with many upgrades as well. As I said this can be come complicated but not overwhelming if properly planned out :)

Hope this helps!

Rob

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Rob Huffman · ‎05-01-2008

Hi Efrain,

Hope all is well my friend. Good question! This can become very complicated very quickly especially when it comes to inter-operability and compatabilty between these products. You don't want to get too far behind in versioning but you don't want to be "bleeding edge" either. This is probably the best Cisco doc, especially for these types of questions, that I have ever seen;

Cisco Unified Communications Manager Software Compatibility Matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp1576951

Have a look at the various sections and you will see what the latest and greatest versions are, and what works with and has been tested with each other piece of the puzzle. You have to be careful and really plan these out because Hardware comes into play with many upgrades as well. As I said this can be come complicated but not overwhelming if properly planned out :)

Hope this helps!

Rob

Jaime Valencia · ‎05-01-2008

along with the great info that Rob provided also be very careful to look at the UCC compatibility which can be tricky

Cisco Unified Contact Center Express

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_device_support_tables_list.html

Unity would be the least of the worries because as long as you have the right TSP version it will work with CUCM.

for CER you need to choose first the CUCM to then review the compatibility.

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate