I've got CCME 4 setup and running on a router and experiencing problems with call transfers, so I'd like some input whether my scenario is possible or not.
I answer an incoming call on my 7941 and would like to transfer it to an external line, so I hit the 'Transfer' button and then select the 'New Call' softkey, but it doesn't seem to do anything. I'm only allowed to transfer it to an internal extension, or resume the call.
Should I be able to transfer an answered call to a external phone number ?
I should also note that I haven't configured any dspfarm as yet.
Hi, first of all, when transferring calls, after pressing transfer, just enter the digits. If you want to blind transfer, once you hear ringback, just hangup or press tranfer again. If you want to consult first, wait for answer, then hangup or press transfer again.
Then, to transfer to external number, you need to configure one or more transfer-pattern under telephony service, that matches the numbers you're allowed to transfer to.
Hope this helps, please rate post if it does!