IPPCX as an AutoAttendant and Contact Center

Unanswered Question
May 1st, 2008
User Badges:

Hello everyone, i have a cisco call manager 5.1.2 and an IPPCX 5 and an E1 for the call to my contact center. When someone call to one of the number of the e1 it appears a message (which is an script that manages IPPCC)for the contact center. But now i want yo use another phone number of the e1 pool and add a new application into IPCCx that manages another welcome message(another script) is that possible?. I wanto to to this because a i have two companies in the same site and i want to manage the call of the two with the same call manager,ipcc and e1 line.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Fri, 05/02/2008 - 03:05
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

It is. You would add a new application and script. Once you've done that, a new JTAPI Trigger would be added on the new application. In UCCX 5, it will automatically create the CTI Route Point in UCM for you when you create the trigger.


This Discussion