IPPCX as an AutoAttendant and Contact Center

Unanswered Question
May 1st, 2008

Hello everyone, i have a cisco call manager 5.1.2 and an IPPCX 5 and an E1 for the call to my contact center. When someone call to one of the number of the e1 it appears a message (which is an script that manages IPPCC)for the contact center. But now i want yo use another phone number of the e1 pool and add a new application into IPCCx that manages another welcome message(another script) is that possible?. I wanto to to this because a i have two companies in the same site and i want to manage the call of the two with the same call manager,ipcc and e1 line.

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Jonathan Schulenberg Fri, 05/02/2008 - 03:05

It is. You would add a new application and script. Once you've done that, a new JTAPI Trigger would be added on the new application. In UCCX 5, it will automatically create the CTI Route Point in UCM for you when you create the trigger.


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