IPCCX Resource Selection Criteria - effect of outbound calls?

Unanswered Question
May 2nd, 2008
User Badges:

In IPCCX v.5 what is the effect of outbound calls on the Resource Selection Criteria "Longest Available Agent"?


In other words; does outbound calls count as handled calls so that an agent who makes many outbound calls will get less inbound calls offered?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
pklos Tue, 05/06/2008 - 07:30
User Badges:
  • Silver, 250 points or more

Agent during Outbound call is in "not ready" state, after this his "ready" time starts from zero, so he will get less inbound calls.


--

regards,

PK

Actions

This Discussion