IPCCX Resource Selection Criteria - effect of outbound calls?

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May 2nd, 2008
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In IPCCX v.5 what is the effect of outbound calls on the Resource Selection Criteria "Longest Available Agent"?

In other words; does outbound calls count as handled calls so that an agent who makes many outbound calls will get less inbound calls offered?

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pklos Tue, 05/06/2008 - 07:30
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Agent during Outbound call is in "not ready" state, after this his "ready" time starts from zero, so he will get less inbound calls.





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