I just need to know if the recordings done via Cisco Desktop Agent can be converted into other audio types. We basically want to be able to begin the recording at any point in the call and convert it for playback via something other than Cisco Supervisor like VLC player or Windows Media Player. All of the documentation I have read thus far would indicate that the calls recorded via desktop agent can only be played back via supervisor but we don't want to install supervisor on all of the machines that the calls will be listened to with plus we don't want to setup that many folks as supervisors. If anybody knows if the recordings can be converted and listed to via other media players or can point me to some documentation that details if you can or cannot do that I would be very appreciative. We are rullinc IPCC Express 4.0. Thanks
I have this problem too.